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A Comparative Study on Customer Satisfaction with Online Payment Methods at SBI and ICICI Bank Pvt Ltd, Anantapur

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A Comparative Study on Customer Satisfaction with Online Payment Methods at SBI and ICICI Bank Pvt Ltd, Anantapur


B Nitheesh Bharadwaj | Dr. B. C. Lakshmanna



B Nitheesh Bharadwaj | Dr. B. C. Lakshmanna "A Comparative Study on Customer Satisfaction with Online Payment Methods at SBI and ICICI Bank Pvt Ltd, Anantapur" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-6 | Issue-6, October 2022, pp.331-345, URL: https://www.ijtsrd.com/papers/ijtsrd51869.pdf

Technology has been playing a significant role in the modern world. In the current era, innovative payment systems have been more popularized. Holding physical cash at all times is not secure for making payments. Due to that, the usage of online payment methods has increased drastically. This study helps to understand the factors that influence the usage of online payment methods by the customers of SBI and ICICI Bank Pvt Ltd, Anantapur, and also to find which payment method is preferred by customers for payment. It helps to analyze challenges faced by customers while using online payment methods. The entire analysis was done using tableau software only. This study compares customer satisfaction with online payment methods at SBI and ICICI Bank Pvt Ltd, Anantapur.

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IJTSRD51869
Volume-6 | Issue-6, October 2022
331-345
IJTSRD | www.ijtsrd.com | E-ISSN 2456-6470
Copyright © 2019 by author(s) and International Journal of Trend in Scientific Research and Development Journal. This is an Open Access article distributed under the terms of the Creative Commons Attribution License (CC BY 4.0) (http://creativecommons.org/licenses/by/4.0)

International Journal of Trend in Scientific Research and Development - IJTSRD having online ISSN 2456-6470. IJTSRD is a leading Open Access, Peer-Reviewed International Journal which provides rapid publication of your research articles and aims to promote the theory and practice along with knowledge sharing between researchers, developers, engineers, students, and practitioners working in and around the world in many areas like Sciences, Technology, Innovation, Engineering, Agriculture, Management and many more and it is recommended by all Universities, review articles and short communications in all subjects. IJTSRD running an International Journal who are proving quality publication of peer reviewed and refereed international journals from diverse fields that emphasizes new research, development and their applications. IJTSRD provides an online access to exchange your research work, technical notes & surveying results among professionals throughout the world in e-journals. IJTSRD is a fastest growing and dynamic professional organization. The aim of this organization is to provide access not only to world class research resources, but through its professionals aim to bring in a significant transformation in the real of open access journals and online publishing.

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